Time after time, it’s the strong feeling growing in me:
Processes are much less important than people who set and handle them. Even more: we’re speaking processes, but meaning people.
As far as I see, the process is just a tool created by the exact group of people to achieve defined goals.
From such point of view, the right process is just the implementation of the visions of the right people.
I think, that is the root cause why the processes in different companies has different level of success.
From another side the quality of a process and achieved results depending on the people who perform it.
As a result, even similar processes can produce different results. It makes hard to reapply the process to another environment.
I think the company culture plays a big role here.
This point brings to live another old idea to remove the human factor to make the process stable.
It makes sense, but what I see everytime I want to implement it
It’s really amazing how many efforts do you need to make an human-independent process.
Probably the cost of this approach is the biggest factor why it’s not applied everywhere and we’re still working with human-based processes.
In general, there are a lot of open questions. Some of them I want solve:
- How to build a stable process, but with room for creativity?
- What technics is more effective in building stable human-dependent processes. What books are describing them?
- How a company culture should grow to motivate the people for accurate process execution? How to do it without pressing and checking?